From Operations to HR: Shaping the Future of People & AI
In today’s rapidly evolving digital landscape, businesses are increasingly turning to artificial intelligence (AI) to drive efficiency and maintain professionalism. Chris Gilchrist, People Director at The NED, initially had reservations about AI’s role in business operations. However, he recently shared his journey toward embracing AI-driven solutions and the significant benefits they have brought to his workflow.
At a recent Oakleaf Academy event, Chris discussed his exploration of new AI software designed to streamline processes within his organisation. Like many professionals, he approached AI with caution, concerned about potential risks and limitations. However, as he delved deeper into its capabilities, he recognised its transformative impact.
Over time, Chris implemented AI-powered tools to automate repetitive tasks, enhance decision-making, and optimise operations. The results have been remarkable—AI has not only improved efficiency but also reduced manual workloads. By leveraging AI, his team has been able to focus on strategic initiatives, ultimately driving greater productivity and innovation.
Importantly, Chris has not lost sight of the essential human touch in his role. He sees AI as a valuable tool that frees up time, allowing professionals to focus on meaningful human interactions. The efficiencies gained through AI enhance productivity while creating more opportunities to engage in the more enjoyable and fulfilling aspects of work. Striking this balance between technology and personal engagement is key to maintaining a high-performing, people-focused business environment.
Reflecting on his journey, Chris acknowledged his initial wariness. However, through careful evaluation and practical implementation, he has seen firsthand how AI can be an asset rather than a threat. He emphasised the importance of businesses staying informed and open to technological advancements, ensuring they harness AI’s potential responsibly and effectively.
Chris’s story is a testament to the evolving role of AI in modern business. His transition from scepticism to success highlights the importance of adaptability and embracing change to stay competitive in an increasingly AI-driven world.
A big thank you from all at Oakleaf Academy to Chris and everyone who attended.
Karl Helliwell
Head of Brand & Marketing