HR Service Centre Team Lead EMEA & APAC
- Permanent
- Hybrid
- Manchester City Centre
- £65k – £75k plus benefits
Oakleaf Partnership are supporting our global financial services client in securing a HR Service Centre Team Lead that supports employees across the APAC and EMEA regions based out of their Manchester City Centre Offices.
In the role, you will lead a small team that oversees the administrative elements of the employee life-cycle from new hire onboarding, transfers through to leavers and play an important role in ensuring a positive employee and new hire experience, driving a high level of customer service. As well as this, you will also be responsible for;
- Continuously evaluate and improve HR processes to enhance efficiency and service quality.
- Ensure that all HR activities comply with company policies, legal requirements, and best practices.
- Monitor and analyze service centre metrics to identify trends, areas for improvement, and opportunities for optimization.
- Prepare and present regular reports on service centre performance to senior management.
- Oversee the use and maintenance of HR information systems (HRIS) and other relevant technologies.
- Identify and implement system enhancements to improve service delivery and user experience, including automation.
To be considered for this role you will need to demonstrate previous experience within HR Operations/Shared Services ideally in a global environment although not essential. You will need high-level stakeholder management skills along with confidence in using HR Systems and Technology to enhance the customer experience.
For more information please click the link to apply or contact Alex Wright at Oakleaf Partnership for more details.
