Initially a 12 month contract with the opportunity to become permanent, this is a lovely role in a vibrant People Services Team. This fast-growing and award winning financial services organisation is looking for a People Services Team Leader to help them deliver exceptional support to approximately 4,000 colleagues and managers across the organisation. If you thrive in a fast-paced environment where no two days are the same, this is the opportunity for you!
About the Role:
As a People Services Team Leader, you will lead a dedicated team, focusing on driving excellence in customer service and ensuring a positive colleague experience. You’ll lead, motivate, and develop your team while handling a high volume of work efficiently. This role requires strong multitasking and prioritization skills to ensure high-quality service delivery.
Key Responsibilities:
- Lead and manage a small team, ensuring tasks are completed efficiently and accurately in line with Service Level Agreements (SLAs).
- Drive excellent customer service through various channels, promptly resolving queries.
- Organise and coordinate daily tasks for your team, balancing workloads across activities.
- Ensure quality in all communications and adherence to data protection regulations.
- Implement continuous improvement initiatives, maximizing the use of technology.
- Collaborate with the wider People team to enhance employee engagement and support.
- Oversee people administration related to acquisitions and administer key company benefits.
Skills and Experience:
- Proven leadership experience in a customer service-oriented environment.
- Strong organisational skills to plan, delegate, and prioritize in a high-volume setting.
- Excellent problem-solving abilities with a proactive approach to improvements.
- Attention to detail in managing people data and communications.
- CIPD Level 3 qualification would be ideal
You will be joining a supportive and inclusive culture and inaddition to a competitive salary, they offer:
- Competitive holiday allowance with the option to buy additional days.
- Death in Service benefit (x4 salary).
- Company pension scheme and generous parental leave.
- Flexible benefits package and discounts on various services and products.
- Comprehensive learning and development opportunities.
- Commitment to environmental sustainability and community support.
Submit your application today and take the next step in your career.
