Job Title: Reward Delivery Team Leader
Location: Glasgow, parking onsite
Contract Type: 12-month FTC
Salary: up to £47,000 + benefits
3x days a week in the office.
About the Role
Are you passionate about leading teams and delivering exceptional service? Do you thrive in a dynamic, fast-paced environment where you can make a real impact? We’re looking for a Reward Delivery Team Leader to lead and inspire a team of five subject matter experts, ensuring that both business and regulatory requirements are met while creating an outstanding colleague and candidate experience.
As a key member of the People team, you’ll be responsible for the smooth delivery of Reward services. From driving operational excellence to influencing strategic outcomes, you’ll be the go-to expert, building strong relationships, leading continuous improvement, and supporting the business’ ambitious goals.
Key Responsibilities
- Lead, develop, and retain a high-performing team that delivers excellent service and outcomes.
- Ensure appropriate capacity, capability, and knowledge across the team to meet service standards.
- Take full accountability for team performance, meeting key milestones, KPIs, and quality targets.
- Build and maintain strong relationships with internal stakeholders and external partners.
- Create a positive and supportive culture with a focus on accountability, openness, and continuous improvement.
- Oversee the candidate preboarding experience, ensuring it is smooth, efficient, and engaging.
- Manage data integrity and legislative compliance, supporting inspections and audits as required.
- Identify and implement opportunities for process improvement and system automation.
- Use data and trends to prioritise activities and shape future plans and initiatives.
What You’ll Bring
- Proven experience in people leadership, ideally in a Reward Delivery or similar function.
- Demonstrable expertise in delivering high-quality HR or reward-related services.
- Excellent communication and influencing skills, with the ability to work across all levels of the business.
- Strong planning and prioritisation skills with a solutions-focused mindset.
- Comfortable working in a fast-paced, evolving environment with changing priorities.
- Resilient and self-motivated, with a passion for driving performance and achieving results.
- Experience using data to inform decisions and drive service improvements.
